We welcome your questions and feedback. Feel free to contact us by phone,or email. For the fastest answer, read our frequently asked questions below. Precious Invitations is an online invitation boutique and conducts business solely on the web. All orders are shipped via Canada Post or shipping courier of your choice.  We do not provide local showroom or local pick-up.

ORDERING

When should I place my order for invitations?

We recommend that you order your invitations from Precious Invitations 4-6 months before your wedding. This time frame allows enough time for:

• our design team to create your proofs
• your review of the proofs and processing of any necessary edits
• standard production to take place after your proof approval (2-4 weeks)

While these time frames allow us to provide you with the best level of customer service and quality, rush production is available if necessary. Please see our Rush Policies for details regarding a “rush” order.

Is Rush Service available and what does it cost?

Yes, we can accommodate rush requests. Rush orders are treated with urgency on all fronts, but we still take the same care from a design and production standpoint. Thus, all Rush Order customers will receive their complimentary electronic proof within 2 business days. Upon your proof approval, we will send hardcopy proof immediately via express post. Once we receive your hardcopy proof approval, we guarantee that your order will ship within 5 to 8 business days.

What happens after I submit my order?

• After the payment process is completed, you will receive an order confirmation email.
• Our design team immediately begins laying out your order
• Within 3 to 5 business days, you’ll receive an email with your first set of digital proofs. You will review your proofs and make any necessary revisions. An additional set of proofs will be generated if you request any changes.
• Once you approve digital proof, we will send you hardcopy proof. Upon your hardcopy proof approval, we begin print production
• The entire process usually takes 3-5 weeks for brides who are able to review, edit, and approve their proofs within 5-7 days. Your order will progress faster if you selected RUSH production or if you approve your proofs quickly.

If your order is delayed for any reason, we will let you know right away. Remember, we cannot proceed without your final proof approval, so please be sure that we have your accurate contact information – and be on the lookout for email correspondence from Precious Invitations!

How do I expedite my order?

You can choose Rush Service and Expedited Shipping (1-3 days). Both options can be reviewed and selected at checkout. Please refer to our Rush Ordering for turnaround time.

How do I place a re-order?

Please contact us to discuss placing a re-order

Do you have a minimum quantity requirement?

Yes, we require a minimum order quantity of 30 (with the exception of table cards). Smaller quantities can sometimes be accommodated for an additional fee. Please contact us if you are interested in ordering less than 30 pieces.

PROOFS

Will I get a proof of my order before it's printed?

Of course! Two digital and one hardcopy proof are included with every order. Under no circumstances will Precious Invitations proceed with an order without an approved proof. 

When will I receive my proof?

You will receive digital proof via e-mail within 1-3 business days after you have submitted your order. Once we receive your approval we will send you hardcopy proof right away.

What item(s) will be in my proof?

You will receive a proof of every item that you’ve ordered, including envelopes.

Will changes to my proof cost extra?

We are happy to provide up to 2 digital proofs for each and every item that you buy. Additional revisions/proofs can be provided, though we will charge a $10 for each digital proof and $15 for each hardcopy proof requested.

What if I approve a proof that contains an error?

While we work closely with our clients and try to alert them when we notice a potential typo or error, the responsibility for identifying and correcting mistakes to the proofs lies with the customer. With so many unusual spellings of names and venue locations, not to mention the myriad styles of wording wedding invitations, we must trust our clients to check (and double check!) that everything is worded and spelled the way you want it.

Rest assured that any errors made by Precious Invitations will be corrected immediately at no cost the customer. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the customer. 

ENVELOPES

Will my wedding invitations come with envelope?

Yes, all invitations and coordinating cards include 80 lb envelopes of your color choice.

Can my envelopes be shipped ahead of my invitations?

No problem. We can typically ship your envelopes within 1 week of your proof approval to give you a head start on addressing. Just indicate this choice in the “Special requests” section of the ordering form. 

Can I order extra envelopes?

Yes, you can order additional envelopes in increments of 5. We charge $ 0. 50 per envelope.  You can find it under top menu “Wedding Essentials” -> “Services”.

Do you print return address on Invitation Envelopes?

Yes, we provide return address printing on the back flap. This option is available in the ordering form for $0.49 fee per envelope.

Do you print mailing address on Response Card Envelope?

Yes, we provide mailing address printing on the front of the response card envelope. This option is available in the ordering form for $0.49 fee per envelope.

Can my envelopes be printed in a pattern that matches my invitations?

Absolutely! All of our wedding invitations can be customized with matching envelope designs printed in your choice of colors. 

DESIGN

Can I add or remove certain elements (paper layers, ribbon, crystals, etc…) to an invitation?

You can customize our invitations with the addition or removal of nearly any design element you see on our site! Many of these options are available in the ordering form. However, if you don’t see a particular item you are looking for, just contact us to discuss your specific request and we’ll help you get the exact look you want.

Can I change the layout or design of the invitation I am interested in?

Absolutely! Precious Invitations specializes in custom stationery, and we love to work with our customers to tailor each invitation to perfectly reflect your individual style. All of our designs are flexible and interchangeable. If you’d like to adjust the layout or design, just indicate the changes you’d like made when you place your order. One of our design consultants will get in touch with you directly to fine tune your ideas. Don’t see exactly what you want in one of our existing designs? Consider working with our designers to create an entirely new custom design!

I have my own artwork, can Precious Invitations print it?

Generally, yes! As long as you hold ownership of the artwork or have written permission to use it. However, we prefer to take a look at your art files before we can answer that question confidently. Please contact us to discuss the details.

SAMPLES

How do I order samples?

You really need to see and touch our products to truly appreciate them! We offer samples of every wedding invitation featured on the Precious Invitations website. Wedding invitation samples will be accompanied with matching set items and swatch palette with available paper colors.Samples of all of our products can be ordered online by clicking on the “Order Sample Set” on the top menu.

What's Included in Each Sample Set?

-          Invitation & Envelope

-          Response Card & Envelope

-          Reception Card

-          Swatch Palette of all colors available

When will I receive my samples?

Your samples will be shipped within 1 to 2 business days via Canada Post. Samples can be sent via expedited shipping for an additional fee. If you would like us to expedite shipping on your sample(s), please make the proper selection during the checkout process

Can I customize the color of my samples?

No. We do not currently accept custom color requests for samples, however; swatch palette of all colors available will be included with your sample set.

TERMS AND CONDITIONS

Who do I contact if my order is incorrect or damaged?

Please contact us right away if any part of your order is incorrect or damaged. We ask that you inspect your order carefully once it arrives! If for any reason you are not satisfied with your order, contact us immediately (within 2 to 3 business days) so that we may evaluate your request and determine the best way to address it. We cannot repair, replace, or compensate for defective products if a complaint is submitted more than 14 days after the order has shipped.

What is your return policy?

Due to the customized nature of our products, returns and refunds will be considered on an individual basis. Rest assured, we believe in providing our customers with the highest quality products and we guarantee the quality of every item that we produce.

Our invitations are individually crafted and carefully inspected and we have a strong history of customer satisfaction. However, please examine your order carefully as soon as it arrives! If you find that an item is defective, please contact us immediately so that we can replace it for you. Errors made by Precious Invitations will be corrected immediately, at no cost to you.

If, for any other reason, you are not satisfied with your order, we will evaluate the issue and work with you to determine the best way to address it. Errors on your end, such as errors overlooked during the proofing process, must be corrected and reprinted at your expense, though we will attempt to discount the reprinted item for you, if at all possible. We cannot repair, replace, or compensate for defective products if the complaint is submitted more than 14 days after the order has shipped.

Can I cancel my order?

Cancellations made before proof approval will be subject to a $100. Orders cancelled after proof approval will not receive a refund.

What is your return policy?

If after seeing your proof, you are unhappy with your order for whatever reason, please let us know and we will do whatever we can to remedy it for you, however; due to the customized nature of our products, we cannot accept any returns.

PAYMENT

What payment method do you accept?

We accept Visa, MasterCard, and American Express. All credit card payments are processed securely via PayPal's website.

SHIPPING

What shipping methods do you use? How do you pack your items?

At Precious Invitations, Canada Post is the preferred shipping choice, however if you feel more comfortable with an alternate carrier please inquire. Insurance for the purchased amount is required on all shipments. The Precious Team personally packs every box shipped to her customers and extreme care is taken to ensure your items arrive perfectly.

What are your shipping costs?

Orders for delivery within the United States and Canada:

Up to 50 invitation sets – $15.00-$25.00
50-100 invitation sets – $25.00-$45.00

100-200 invitation sets – $45.00-$60.00

For international orders different fees apply and please note that duty, and/or brokerage fees charged are your responsibility.

When will my order ship?

Once we receive approval of your hardcopy proof, your order goes into production which takes from 2 to 3 weeks. You will receive notification via email regarding your estimated ship date, once your proofs are approved.